October 31st, 2002

Nortel Network(CALA) Inc.

Mr. Philip Peters
CEO, Zagada Markets
Caribbean Commercial Building
145 Grand Avenue, Coral Gables FL 33133

Dear Philip,

It has been a real pleasure working with you and your Zagada team on the Caribbean Call Center Report 2002 as well as the formation and launch of the Sphaero Alliance.

Over the last eight months you have demonstrated the insight and creativity that has helped Nortel grow its business in the Caribbean as well as generate new leads for our Symposium Call Center suite and its related products. We are proud to have been the first partner to embrace your “vendorship to partnership” Caribbean initiative.

Your concept for creating and launching the Sphaero Alliance as an outsourcing marketplace will help us expand and grow our outsourcing related revenues in the region.

We continue to be delighted with the overwhelming response generated from the call center report. We were also pleased to learn that Wharton Business School has used the report in their latest global business process outsourcing survey. Certainly, we anticipate the combination of the report and your continued efforts will further encourage Fortune 1000 companies to view the Caribbean as a viable outsourcing option.

We look forward to continued collaboration.

Regards,Richard St. John
Caribbean Regional Director,
Corporate Accounts,
www.nortel.com