November 26, 2002


Mr. Philip Peters
CEO, Zagada Markets
Caribbean Commercial Building
145 Grand Avenue, Coral Gables FL 33133

Dear Mr. Peters,

JAMPRO welcomes and acknowledges the work you have done in helping to promote Information and Communication Technologies (ICT) investments in the Caribbean region and specifically in Jamaica. Your efforts compliment the initiatives that have been undertaken by us in this critical sector.

We are particularly pleased that you have authored the Nortel sponsored “Caribbean Call Center Report, 2002” which outlines the capacity in the call center industry in the region. This study should assist prospective investors in better understanding the options and capabilities available to them within the Caribbean region as a key player in this industry.

JAMPRO is delighted to continue our cooperation with you and wishes for you every success in your future endeavours.

Yours truly,
Patricia Francis(Mrs)