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Thursday February 27, 2003

MT Summit Productions

Mr. Philip Peters
CEO, Zagada Markets
Caribbean Commercial Building
145 Grand Avenue, Coral Gables FL 33133Dear Philip,

Re: The 2003 Contact Center Summit of the America
January 22-24 – The Mayfair House, Coconut Grove - Miami, Florida

Dear Philip,

I wanted to take the time to write to you and thank you for your participation and incredible support for the 2003 Americas Summit that recently took place in Miami.Your presentation provided excellent information combined with solid delivery, and Was rated very highly for both presentation style and quality of information. In fact, I recall one of our executives stating that you were a “great story teller… kept the audience engaged.” We very much appreciate your sharing of information and experience.

I would also like to thank you for your personal and professional recommendation of Mayfair House in the beautiful district of Coconut Grove. Although we looked at a number of properties in the Miami area, the Mayfair House proved to suite our event perfectly, and the feedback received from the executives in attendance was very favorable in terms of our choice of venue.

Aside from your participation in this event, you showed great support for the Americas Summit. We are always pleased to find individuals who not only take their contributions to a meeting program seriously, but we are even more grateful when they take the time to provide additional input, information and contacts from which our program can benefit. Thank you for your kind contribution in this regard. Philip, it is our privilege to have had the opportunity to work with you these past few months, and I hope we will enjoy future business opportunities in the years to come.

Erica Townson
Managing Partner
MT Summit Productions
The Summit Circuit, 209 Scarboro Crescent, Toronto, ON, M1M 2J6 Canada